Sunday, 17 August 2014


Salam to All ,

Due to special request form my students who had attended my training , i had compile some of my icebreaker and energizer that i used during the training + with special edition DVD

Call nurul at 03 55415770 for booking and order


Book Price = RM 45
CD Senam Otak = RM 15


Postage cost for outstation = RM 10

Enjoy the book as i enjoy the opener of every training and let us make a different …


Sunday, 13 July 2014

ISO 9001:2015 Draft International Standards (DIS)

ISO 9001:2015 Draft International Standard (DIS)

ISO 9001:2015 Draft International Standard (DIS) has been issued for comments. Voting on DIS is planned between 10 July 2014 to 10 Oct 2014.

Following are the key changes in this draft:

1. New Structure

The new standard has 10 Clauses.

ISO is in process of harmonizing all management system standards. For this a harmonized structure has been developed. Some standards such as ISO 30301:2011 (Information and documentation – Management systems for records), ISO 22301:2012 (Societal security – Business continuity management systems), ISO 20121:2012 (Event sustainability management systems) have already been changed to this new structure and some other are in process of being revised to this new structure.

2. Process Approach

ISO 9001:2015 promotes the process approach beyond the existing requirements of ISO 9001:2008.Clause 4.4 (Quality management system and its processes)of the DIS provides specific requirements for adopting a process approach.

3. Preventive Action vs Risk Management

One of the key purpose of implementing a quality management system is to act as a preventive tool. As a result the formal requirement related to preventive action is no more existing in the current draft. This is being replaced with risk based approach.

Although it is required by the organization to determine and address risks, there is no requirement for implementing a formal risk management process.

4. Context of the Organization

Two new clauses have been added to the draft standard.

  • 4.1 Understanding the organization and its context
  • 4.2 Understanding the needs and expectations of interested parties.

5. Quality Management Principles

So far the standard was based on eight quality management principles. In this standard the earlier existing eight principles have been reduced to seven quality principals.

6. Products and Services:

In 2008 version of the standard the term "product" was used. This term also included services. In the Committee Draft issued in June 2013, this term was proposed to be changed to 'GOODS AND SERVICES' . In this DIS the proposed term is "Products and Services".

7. Documented Information:

2008 version of the standard had two separate terms: "documents" and "records". In the Committee Draft issued earlier it was combined together and called 'DOCUMENTED INFORMATION' . The same term is maintained in the recently issued Draft International Standard.

Annex A of the DIS clarifies that where ISO 9001:2008 would have referred to documented procedures, it is now expressed as a requirement to maintain documented information.

Documented procedures in ISO 9001:2008 = Maintain documented information in ISO 9001:2015

And where ISO 9001:2008 would have referred to records this is now expressed as a requirement to retain documented information.

Records in ISO 9001:2008 = Retain documented information in ISO 9001:2015

See the list of mandatory documents and records required.

8. No Exclusions:

ISO 9001:2008 version allows organizations to exclude the standard requirements under the following conditions:
  • Exclusions are allowed for the requirements which can not be applied due to the nature of the business.
  • Exclusions are limited to clause 7 (Product Realization)of the standard.
  • Such exclusions do not affect the organization's ability to provide products which meet the customer requirements and also the applicable legal requirements.

The new standard does not make any reference to exclusions. However in Annex A, the standard clarifies that the organization can not decide a requirement to be not applicable if it falls under the scope of its QMS. Also non-applicability is not allowed if that could lead to failure to achieve the conformity or to enhance customer satisfaction.

9. Work Environment:

The term "work environment" used in ISO 9001:2008 has been replaced with "Environment for the operation of processes".

10. Purchased Product:

The term "purchased product" has been replaced with "externally provided products and services".

11. Supplier

The term "supplier" has been replaced with "External provider".

This does not meet that organizations would need to change this term in their QMS as well. Organizations can still maintain the term "supplier", "vendor", "contractor", "consultant" etc. as per their own need.

Comparison between ISO 9001:2008 and ISO 9001:2015 Draft International Standard (DIS)

ISO 9001:2008ISO 9001:2015 DISRemarks
0. Introduction0. Introduction
1.1 General1. Scope
1.2 Application4.3 Determining the scope of the quality management system
2. Normative references2. Normative referencesThere is no normative reference in the DIS
3. Terms and definitions3. Terms and definitionsDefinitions from ISO 9001:2014 DIS included
4. Quality Management System4. Context of the organization
4.1 General Requirements4.4 Quality management system and its processes
4.2 Documentation Requirements4.4 Quality management system and its processesReduced requirements for documentation
4.2.1 General
4.2.2 Quality Manual-Quality Manual not required(external link)
4.2.3 Control of Documents7.5 Documented InformationRecords and Documents are now "Documented Information"
4.2.4 Control of Records7.5 Documented InformationRecords and Documents are now "Documented Information"
5. Management Responsibility5. Leadership
5.1 Management Commitment5.1.1 Leadership and commitment for the quality management system
5.2 Customer Focus5.1.2 Customer focus
5.3 Quality Policy5.2 Quality policy
5.4 Planning6. Planning
5.4.1 Quality Objectives6.2 Quality objectives ans planning to achieve them
5.4.2 Quality Management System Planning6.3 Planning of change
5.5 Responsibility, Authority, and Communication5.3 Organizational roles, responsibilities and authorities
5.5.1 Responsibility and Authority5.3 Organizational roles, responsibilities and authorities
5.5.2 Management RepresentativeMR not required
5.5.3 Internal Communications7.4 Communication
5.6 Management Review9.3 Management Review
5.6.1 General9.3.1 Management Review
5.6.2 Review Input9.3.1 Management Review
5.6.3 Review Output9.3.2 Management Review
6. Resource Management7.1 Resources
6.1 Provision of Resources7.1 Resources
6.2 Human Resources7.1.2 People?
6.2.1 General7.2 Competence
6.2.2 Competence, Training, and Awareness7.2 Competence
6.3 Infrastructure7.1.4 Infrastructure
6.4 Work Environment7.1.5 Environment for the operation of processes
7. Product Realization8. Operation
7.1 Planning of Product Realization8.1 Operational planning and control
7.2 Customer-Related Processes8.2 Determination of requirements for products and services
7.2.1 Determination of Requirements Related to the Product8.2.2 Determination of requirements related to products and services
7.2.2 Review of Requirements Related to the Product8.2.3 Review of requirements related to products and services
7.2.3 Customer Communication8.2.1 Customer communication
7.3 Design and Development8.3 Design and development of products and services
7.3.1 Design and Development Planning8.3.2 Design and development planning
7.3.2 Design and Development Inputs8.3.3 Design and development inputs
7.3.3 Design and Development Outputs8.3.5 Design and development outputs
7.3.4 Design and Development Review8.3.4 Design and development controls
7.3.5 Design and Development Verification8.3.4 Design and development controls
7.3.6 Design and Development Validation8.3.4 Design and development controls
7.3.7 Control of Design and Development Changes8.3.6 Design and development changes
7.4 Purchasing8.4 Control of externally provided products and services
7.4.1 Purchasing Process8.4.1 General
7.4.2 Purchasing Information8.4.3 Information for external providers
7.4.3 Verification of Purchased Product8.4.2 Type and extent of control of external provision
7.5 Production and Service Provision8.5 Production and service provision
7.5.1 Control of Production and Service Provision8.5.1 Control of production and service provision
7.5.2 Validation of Processes for Production and Service Provision8.5.1 Control of production and service provision
7.5.3 Identification and Traceability8.5.2 Identification and traceability
7.5.4 Customer Property8.5.3 Property belonging to customers or external providers
7.5.5 Preservation of Product8.5.4 Preservation
7.6 Control of Monitoring and Measuring Equipment7.1.6 Monitoring and measuring resources
8. Measurement, Analysis, and Improvement9.1 Monitoring, measurement, analysis and evaluation
8.1 General9.1.1 General
8.2 Monitoring and Measurement9.1.1 General
8.2.1 Customer Satisfaction9.1.2 Customer satisfaction
8.2.2 Internal Audit9.2 Internal Audit
8.2.3 Monitoring and Measurement of Processes9.1.3 Analysis and evaluation
8.2.4 Monitoring and Measurement of Product9.1.3 Analysis and evaluation
8.3 Control of Nonconforming Product8.7 Control of nonconforming process outputs, products and services
8.4 Analysis of Data9.1.3 Analysis and evaluation
8.5 Improvement10. Improvement
8.5.1 Continual Improvement10.3 ImprovementContinual deleted
8.5.2 Corrective Action10.2 Nonconformity and corrective action
8.5.3 Preventive Action-No requirements related to PA

Monday, 3 March 2014


Excellent day to All … BACK ON POPULAR DEMAND from MEKAR HIGH IMPACT ACADEMY …. THE SECRET OF OSH MANAGEMENT REPRESENTATIVE Training … 15-16 May 2014 , EXCLUSIVE LIMITED PLACE - 20 Participant ONLY , 8 already BOOKed , 12 more for grab , CALL for ACTION now at 03 5541 5770 / 5773 or register at

Wednesday, 26 February 2014


As salam & Excellent day to all …. during audit , sometimes we wonder what question to ask … attached some example of question that you can ask to get objective evidence from clause 4.2 & 4.3

Some key audit points to evaluate:

OH&S Policy:

-       Is there an OH&S policy documented, implemented and maintained?
-       Is it defined and authorised by the organisation’s top management?
-       Does it create the framework for setting and reviewing objectives?
-       Does it contain commitment to prevention of injury and ill health?
-       Does it contain a commitment to continual improvement of OH&S management and performance?
-       Is it appropriate to the organisation’s OH&S risks?
-       Does it contain a commitment to comply with legal and other requirements?
-       Is it communicated to all persons working under the control of the organisation?
-       Is it available to all interested parties?
-       Is it reviewed periodically to ensure that it remains relevant?


-       What is the procedure for the identification of hazards, assessment of risks, and the implementation of controls?
-       Are the results of the risk assessments and the effects of the controls considered determining controls?
-       Is the method for the identification of hazards and risk assessment proactive rather than reactive?
-       How is it ensured that all relevant factors (activities, people, facilities, hazards of external origin, etc.)?
-       Have legal and other requirements related to the risk assessment been considered?
-       What are the procedures for change management?
-       Has the organisation consider the hierarchy outlined in the standard in selection of controls?
-       Are the results of hazard identification, risk assessment and determined controls documented?
-       What is the procedure for identifying and accessing legal and other OH&S requirements?
-       Is the information kept up to date?
-       Is relevant information on legal and other requirements communicated to persons working under the control of the organisation and other relevant interested parties?
-       Are documented OH&S objectives established at relevant functions and levels?
-       Are legal and other OH&S requirements considered when setting objectives?
-       Are technological options, financial, operational and business requirements considered when establishing objectives?
-       Are the objectives consistent with the policy?
-       Is there a management programme for the achievement of objectives?
-       Does it define responsibility and authority for achievement?
-       Does it define means and the timescales for achievement?

-       Is it reviewed at regular intervals?